Pixma MX922 printing blank pages

[bocaboy]

My Pixma MX922 has suddenly started printing nothing but blank pages. It doesn't matter whether I try and print on letter or photo paper. I've done a dozen deep cleanings to no avail. I went on YouTube to learn how to remove and clean the print head. Still no difference.

This printer is only 2½ years old. I'm astounded that it has stopped working, especially since I thought Canon was a premium brand. I've Googled the problem and I'm really surprised how wide spread it is. What I'm trying to find out is if anyone has ever solved the problem, or whether this is another $85 down the toilet.

I've talked to Tech Support and they suggested a new print head. As I said, I removed and cleaned the print head and still got nothing but blank pages. I don't want to throw good money after bad, especially since I've yet to read of one user who replaced the print head and fixed the problem.

So, the question is open to this fine forum: has anyone actually fixed the problem of a Pixma MX922 printing blank pages? If you'd be kind enough to share the solution, I'd sure appreciate it, as I'm sure many others would as well.

Thanks to all!

[JohnL1]

So based on all the issues and recommendations, I finally deduced that the remaining problem was somewhere in the ink cartridges.  I bit the bullet and spent on Canon brand ink - just to rule out the "cheap" ink cartidge possibility.  Turns out that the old black cartridge was indeed blocked, and the printer is now working correctly.  It cost a few extra dollars for the ink, but at least it's cheaper than  new printer!

thanks for your help

[TheLoneNut]

LIFE SAVER!

thanks for posting this.  Will keep as reference. 

for me, a "power cycle" worked, but as this printer ages (have had it for maybe 3-4 years, very low use at home) but this year it's just one thing after another, so I'm almost sure at some point a cleaning like the one on the video you linked will be necessary. 

BTW, this is for a MG6620 model. 

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@chemengineer wrote:

Hello,

After 2 years of this problem, I found this forum, and I fixed the m*fo with a blend of your responses.

First I tried the 14 steps that @PDIT recommended...

The first nozzle check pattern printed faint grey squares which was obviously not right. When prompted "Which is closer for printed color patterns?", I selected "Also B", which prompted me from the printer, "Nozzle clogged, do you want to start cleaning?", so I said yes. The second nozzle check pattern came out a little more detailed, but still wrong. I cleaned once again. The third nozzle check pattern came out blank...

Then I watched the following youtube video "How to remove printhead Canon MX922, MX925 Printers" by 303 Eelctronics. (sorry coudn't attach the link)

So, I removed the ink cartridges, took out the print head and noticed that it was just as dirty as the guy's in the video, so I did what he was doing and cleaned the back with a lint-free wash rag, and a few Q-tips (note: don't touch the print pads or they will be damaged).

Then I re-inserted the print head, and cartridges (which are knock-off cartiridges I've been using for years), and printed the nozzle check pattern one more time... and BAM! It came out perfectly... I was like there is no way... 

I then tried printing a personal document and it came out perfectly.

Just needs a little cleaning and hard reset I guess? Good Luck!

The nozzle test page should look like this:

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[cooperic]

I just had same problem with my MX922 which has been a true workhorse for years - but recently started acting odd.

I did the whole "reseating the print head" exercise and it made a difference for a day or so. But I seeing same blank page problem described here.

Even stranger, I am seeing cases where parts of one or two pages are blank when I print out a 10-20 page document.

Has anyone tried replacing the print head? (I realize that that could cost half as much as a new printer ... just curious.)

Thanks!

[rbgreen]

I'll tell ya what works for me with printing head issues. I've tried several cleaners and youtube methods. The only thing that really worked was to get the tubing that fits your printer from a cleaning kit. Take out the printhead and place it on a folded paper towel so you don't get ink everywhere. Then take the tubing and place it over the grey nub. Make as tight a seal as possible and then blow forcefully from the other end for several seconds. Try not to do a wet blow. Do that for each nub. Ink will come out and hopefully unclog the printhead.

[robinvt]

Why doesn't Canon reply to the community to fix this problem.  You think they would want to help.

[deedelbug022]

So I've gone through many different steps, including cleaning the printhead and the nozzle test prints just fine, but when I go and try and print a document or even scan and print a copy it is still "printing" blank documents. Any thoughts/suggestions/help?

[bocaboy]

Time to dump it. This is a very common problem that Canon has no intention of dealing with, either now or in the future.

[shadowsports]

Greetings,

The MX922 is now 13 yrs old.  Hardware does not run forever.  Expecting this is unreasonable.  Would you keep a computer for 12 yrs, mobile phone, etc.  Apple, Microsoft, Google and others don't support devices indefinitely.  They can't.  Does this mean you'll never buy another iPhone, or MacBook?  Devices have service limits.  Parts for 10+ yr old devices are also not made forever, so manufactures cannot support them if they cannot be repaired. 

Blank pages printing?  Its probably the printhead.  This can be due to the demanding conditions they operate under, it possible the part has reached the end of its service life.  It could be something else too.  No one can say with certainty.  It's important to place value on your time.  How much of your time (money) do you want to spend?  Think about what you are out of nothing works. (and still no printer) 🤔

Given its age, and knowing that replacing the printhead might not solve the problem, it might be wiser to replace the printer.  This is probably a better choice.  Canon has a great upgrade program for people in this situation.  (devices which are un-repairable, not supported, or have reached the end of their service life).

Canon Sales / Upgrade
Canon Upgrade Specialists at 1-866-443-8002

You get a discount and free shipping.  After 10+ yrs, I think its safe to say the printer has delivered an above average return on its investment.