Pixma MX495 wont scan right

[CodexGamerWolf]

Ive had this 3 in one for a whole now and every time I try to scan it only scans one half oif the page leaving the other side completly black as shown in the image attached. I tried the ScanGear settings and they are all correct but it just wont can properly. I even checked to make sure that the bar in the scanner was completely lit up when scanning and it is. Im using a Dell Precision T5400 operating on windows 10.

[Danny]

Hi, CodexGamerWolf!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

[James_C]

Hi CodexGamerWolf,

In order for us to better assist you, we will need some additional information.  Do you mind answering a few questions so we can get a better picture of your situation?

1.  What operating system are you running?

2.  How is the PIXMA MX495 being connected to your system?

3.  Can a copy be made with out this issue occuring?

4.  Did you install using the disk or download the software from Canons website?

5.  What are you attempting to scan?  Images, documents etc.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI