Pixma MX492 Error Code 1401

[awashburn91]

My parents gave me this printer a couple years ago.

I have used it up until about 2 months ago when I replaced the Black ink cartridge and now I keep getting the 1401 error code.  I have cleaned the ink cartridge area more times than I can count, wiped off the contact points both on the printer and the cartridge, have tried 4 or 5 different cartridges (brand new and remanufactured), I have wiped down the cartridges, and I am still getting the error message.

I have a feeling I may need to take my printer to a servicer, but I don't know where to find a list of certified servicers in my area on the Canon website.

So this post is kind of a two-fold question/comment.

[Patrick]

Hi awashburn91,

Because trying multiple ink cartridges does not clear the 1401 error that you are experiencing, your PIXMA MX492 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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