09-16-2017 12:13 PM
For a reason(s) I have not been able to identify, although the printer is receiving wi-fi, bluetooth and power, I keep getting an on-screen message on my computer identifying a "computer/printer communication problem (and a blank screen on the printer) when I try to print. However, if I pull and then replace the power plug the printer starts to print without a problem - until the next print job, when I have to go through the "plug action" all over again.
I apologise if there's a perfectly straightfoward reason for this problem that I've missed, but any helpful suggestion(s) would be much appreciated.
09-28-2017 11:13 AM
09-28-2017 12:00 PM
Thanks so much for your suggestion to "cure" my (Error Support Code: 300) problem. *
In fact since posting my question I found what I hoped would be the solution on Techy.com. The suggested solution started by saying "This (sic: problem) normally happens on a Mac". I tried the suggestion, which in effect involved deleting the offending printer from my printer list and then re-adding it. After doing this the printer worked fine, and I thought this action had in fact solved my problem. Unfortunately, I later found that having shut down and then re-started my Mac, I had the same problem again and had to (literally) pull the plug on the printer and plug it straight back in again. What a pain........
** Just have to add that in fact before submitting my question to the Canon Community I had run through the hard set, alignment, cleaning, etc... options - with no joy.
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