04-27-2020 03:45 PM
I have performed all the cleaning recommendations from other posts but continue to get error U043 C. I am using Canon brand ink cartridges. I first received the error with an older Cyan cartridge that had been working fine and clearly still had ink, so I purchased a new Cyan cartridge. The new cartridge yields the same error message. All the cartridge lights glow as I seat them, except the Cyan cartridge. However, if I move any of the smaller cartridges of other colors to the Cyan slot, the cartridge light glows when the Cyan cartridge will not. If I seat the Cyan cartridge into another slot, other than the Cyan slot, the light will not glow. So, the Cyan cartridge light will not glow in any slot whereas the other cartridges will glow in any slot. Even if I put the yellow cartridge in the cyan slot and it glows, I still get the error message "Check Ink U043 C" . If I remove all the color cartridges, I get the same error message but with Y M C as the tanks to check. If I put the yellow cartridge back in and put the majenta cartridge in the Cyan slot but leave the majenta slot empty, the error message is only for the Cyan cartridge, it does not display the magenta error message, even though the slot is empty. If I put the Cyan cartridge in the Magenta slot and the Majenta cartridge in the Cyan slot, the error message is still for the Cyan cartridge, and the light does not glow on the cyan cartridge but does glow on the majenta cartridge, even though it is in the Cyan slot. Could it be that I just have, another bad cyan cartridge? Has anyone else experienced this issue? Any suggestions?
05-06-2020 03:44 PM
Hi DeeAZ,
It would appear as though the ink tank is faulty. Please try a new cyan ink tank.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.