Pixma MG6220 - Scan software issue

[hernandezvelec2]

Good day,

I have a user that has a home Pixma MG6220 printer. It is connected to the wireless network.    When I went to install the scanning software, it fails.  Error:  Cannot start the MP Navigator EX.  

Do I really need to have the printer connected via USB for the software to work?

This is a Windows 10 computer, and the MP Navigator is 5.1.1.

[Patrick]

Hi hernandezvelec2,

Reinstalling will resolve this issue.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MG6200 series and left click on Remove device.  Repeat until all MG6200's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon MG6200 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...

 2.  Click the Select button next to "MG6200 series MP Driver Ver. 1.02".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "mp68-win-mg6200-1_02-ejs.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to install the MP Navigator EX.