09-03-2017 12:53 AM
Hi I just had to replace my Pixma MG3122 printer with a Pixma MG3620 and my computer will not detect it. I have Windows 10 and am using the wireless method. The 3122 worked fine until yesterday so needed to replace it. I have tried all of the steps and still it will not work.Any help would be appreciated.
Thank you
12-08-2017 06:35 AM
Hi Susanr,
There is a PDF that can be viewed that will show you the installation process. Please view tihs PDF by using the following link:
http://downloads.canon.com/wireless/setup_mg3620_win.pdf
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
04/16/2024: New firmware updates are available.
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