Pixma MG3620 not detected

[Susanr]

Hi I just had to replace my Pixma MG3122 printer with a Pixma MG3620 and my computer will not detect it. I have Windows 10 and am using the wireless method. The 3122 worked fine until yesterday so needed to replace it. I have tried all of the steps and still it will not work.Any help would be appreciated.

Thank you

[Patrick]

Hi Susanr,

There is a PDF that can be viewed  that will show you the installation process.  Please view tihs PDF by using the following link:

http://downloads.canon.com/wireless/setup_mg3620_win.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI