Pixma MG3620 Network problem

[zafarmohsen]

I have followed all the steps in the installation book and on Canon website, it just does not nonnect the our WiFi network.

[shadowsports]

Greetings,

We understand this can be frustrating.  "Does not connect to our network".  Unfortunately this is not enough of a problem description.  It doesn't tell us what you've tried, or what happened when you did it?

What steps have you performed?

Result?

Error messages, etc?

Windows / MAC?

Your wi-fi network is?

Is it using SMART Connect (One SSID name) for all networks?

Note: the printer can only connect to a 2.4Ghz broadcast. 

Windows:

http://downloads.canon.com/wireless/setup_mg3620_win.pdf

MAC:

http://downloads.canon.com/wireless/setup_mg3620_mac.pdf

"Followed all the steps" ... you'll have to share these.

IJ Networking Tool set up..  sees the network, doesn't see it?...  I get to step X and nothing else happens?

We can try to help, but not without more information from you.

Thanks