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Pixma MG3620 Network problem

zafarmohsen
Apprentice

I have followed all the steps in the installation book and on Canon website, it just does not nonnect the our WiFi network.

1 REPLY 1

shadowsports
Elite

Greetings,

We understand this can be frustrating.  "Does not connect to our network".  Unfortunately this is not enough of a problem description.  It doesn't tell us what you've tried, or what happened when you did it?

 

What steps have you performed?

Result?

Error messages, etc?

 

Windows / MAC?

 

Your wi-fi network is?

 

Is it using SMART Connect (One SSID name) for all networks?

Note: the printer can only connect to a 2.4Ghz broadcast. 

 

Windows:

http://downloads.canon.com/wireless/setup_mg3620_win.pdf

 

MAC:

http://downloads.canon.com/wireless/setup_mg3620_mac.pdf

 

"Followed all the steps" ... you'll have to share these.

 

IJ Networking Tool set up..  sees the network, doesn't see it?...  I get to step X and nothing else happens?

 

We can try to help, but not without more information from you.

 

Thanks

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

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