My PIXMA MG2520 stopped printing, flashed 3 lights and gave me an error 1300 message. All of this equates to a paper jam. I checked the printer and there was nothing in it. No paper. So, I powercycled the machine and then attempted to print. It started to print, began pulling the paper through and then the paper just sat there, while the printer made printing sounds. The paper would not feed through. I contacted Canon Support, which told me to clean the rollers by holding the Stop button until the alarm lights showed 7 flashes. I did this several times and it did not fix my problem. I replied to their message with what happened and was told to take the paper out of my machine, but there is no paper! I'm not sure why my paper won't feed.
To confuse things more, after all this, I ran a diagnostic on my machine and got this message: USB Composite Device can't work properly with USB 3.0.
This is confusing to me because my printer has been working fine with this USB device for months now, and only started to have this message after I got the false paper jam message. Also, my computer seems to be communicating with the printer as it begins printing, but just doesn't pull the paper through far enough to print on.
Thanks for any help you can give me.
Did a little more searching, found that there probably is something stuck in it. Followed some suggestions, including shaking it gently upside down, and trying to push a piece of cardstock through. Tried it again and my printer works!
I have the same problem with my TS8020 - updated firmware, reinstalled drivers (macOS)
I suspect its a a bug as it will print all day long from the rear tray using Templates as the file source.
Otherwise printing photos from the computer as the file source the paper detection is absolutely defective - does not detect any paper.
I think I figured out the solution (down below), it worked for me!
I also ALL of a sudden had this paper jam issue just now. It would feed the paper Maybe an inch and then just stop, saying paper jam or usb error message.
((As others already mentioned, I tried to turn it off, unplug, disconnect usb, and replug everything, turning it on, but no luck. Also tried gently shaking it upside down and using cardstock/index card to try to clear anything from the paper tray, without luck.))
***POSSIBLE SOLUTION: I think I fixed this issue with my MG2520!! ( : ***
I went to this website:
I redownloaded/installed the Full driver set up and the XPS set up (for windows, for me personally). I reconnected my printer, plugged in the usb to my pc, and turned it back on. After this was complete, I was prompted to Execute a paper head alignment. I followed the prompts on the screen, stuck one sheet of paper in the printer, and hit execute/green start button. The paper magically went all the way through, printing the alignment! The prompts have you then scan that paper and then it lets you know your printer is now ready to use! Let's GOOOOOO!!! haha
I really hope this helps some of you or anyone in the future, bc I needed to print something urgently and was in a time crunch and this unexpectedly happened.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM