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Pixma MG 6320 off line

philzhu
Apprentice

code 5,157,61

cannot scan, but it works when printing

OS WIN 7 X64

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Please try the following steps to see if we can resolve your issue:

 

1.  Locate the icon for the MP Navigator.

2.  Right-click the icon and choose 'Run As Administrator'.

3.  When the program opens, attempt to scan.

 

If this resolves the issue, please perform the following:

 

1.  Right-click the MP Navigator icon and choose 'Properties'.

2.  Go to the 'Compatibility' tab.

3.  Check the box labeled, 'Run As Administrator', then click 'Apply' and 'OK'.

 

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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