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Pixma G6020 1" to 3" inches down from the top of the page.

Rock15
Apprentice

Pixma G6020 has started printing 1/3 (1" to 3" inches) down from the top of the page. Blank for about 2", then the document starts printing. Cleaned, flushed, aligned, and even purchased new cartridges with to rectify the issue. It appears whatever component is spinning the paper to the portion for printing, is spinning too fast. Which is also jamming the paper.

2 REPLIES 2

Rock15
Apprentice

TestPrint_1.jpeg

Hi,

 I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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