I am new to the forum and am replying to myself since the 'post' was just the headline
I have repeatedly tried to register my new Pixma G5020, but the Canon registration website does NOT list this model. I tried using a close match (TS5020), entered my serial number and uploaded the sales receipt. The result was that the serial # was ineligible fo registration.
In an old thread in the forum I read that a Canon moderator thought a similar registration problem was due to a new batch of serial numbers not yet loaded into their system.
I tried to get help through the My Canon account: however, since the new printer isn't registered, it was not possible to get past the virtual assistant.
Any help is greatly appreciated. I'm out of luck for now...
