06-26-2021 08:36 AM
I just got a new Pixma G3202, set everything up and printed a test page. all I got was Black and Yellow. I have tried Several regular cleans, a few deep cleans and a system clean and best I managed to get was Black and yellow, with a couple of the prints having a bit of Cyan on the first Cyan line then a couple times later back to nothing but black and yellow. I even tried setting the printer up on another computer to make sure it wasn't corrupted drivers or another issue on the primary computer it would be used on. Nothing I have done seems to work.
The lines to the print head all are filled with. I pulled the color cartridge and cleaned the nozles with a q-tip and there is in fact red ink coming out and showing up on the q-tip. There is also blue ink all over the bottom of the cartridge.
anyone got any other ideas to make this work before I return it?
06-26-2021 08:43 AM
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06-26-2021 10:31 AM
I have already checked Canons website for solutions and cant find any. Just tried removing all drivers and software and reinstaling using USB instead of network and still the same problem.
07-01-2021 03:34 PM
I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.
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