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Pixma G3202 Not printing Magenta and barely printing Cyan


I just got a new Pixma G3202, set everything up and printed a test page. all I got was Black and Yellow. I have tried Several regular cleans, a few deep cleans and a system clean and best I managed to get was Black and yellow, with a couple of the prints having a bit of Cyan on the first Cyan line then a couple times later back to nothing but black and yellow. I even tried setting the printer up on another computer to make sure it wasn't corrupted drivers or another issue on the primary computer it would be used on. Nothing I have done seems to work. 

The lines to the print head all are filled with. I pulled the color cartridge and cleaned the nozles with a q-tip and there is in fact red ink coming out and showing up on the q-tip. There is also blue ink all over the bottom of the cartridge. 

anyone got any other ideas to make this work before I return it?




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I have already checked Canons website for solutions and cant find any. Just tried removing all drivers and software and reinstaling using USB instead of network and still the same problem.


I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.


You will need to have a Canon account when you call. If you have not created account, please click HERE:


Did you ever get a resolution to this issue?