Pixma G3200 stuck in error 1300

[Sivok]

About a month after purchasing this printer I tried to print,  the paper didn't feed correctly and the printer started "ghost printing"  then it got a ghost paper jam as well.   Now it is stuck with the error light flashing 3 times every few seconds and I can't do anything to stop it.  The error I got on the computer was number 1300  Is there anything I can do to solve this?  there is no paper stuck in it anywhere. 

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Sivok]

I've actually tried the contact us link and after entering my product information and selecting a "purpose" i get an error that says "an error has occurred, please try again."  I've tried on several different browsers now. 

[BillS]

Hi Sivok,

If you would prefer to speak to a technician for additional assistance, you may call our special toll-free number for forum customers with unresolved issues by dialing 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).