Issues Scanning to Mac

[KieranLooby]

I have a Pixma MG6250 which has generally worked well over the years. However, I now have a problem scanning over wifi to my Mac (OS 10.13.6). When I scan from the printer I get a message saying 'Processing...............Please wait momentarily' for about 20 seconds before it reverts to the scan screen (without having scanned). What is puzzling is that I can scan from my Mac by going into System Preferences/Printers & Scanners and requesting a scan from there. Any idea why I cannot scan from my Pixma?

Thanks

Kieran

[Danny]

Hi, KIeran!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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