Pixma 922: Cyan will not print

[mah56j]

I have run cleaning routine several times.  new cartridges.  still, cyan will not print.  no evidence of it on test page.

note: the pilot light on top/front of cartridge is not lit.  the lower light is.  all other cart's are working correctly.

any ideas?  Thanks very much,

[Patrick · Accepted solution]

Hi mah56j,

Please take the cyan ink tank out and make sure there is no tape or cellphane on the ink tank.

Please reinsert the cyan ink tank.  Make sure that the light is lit.  If it does not, please remove the ink tank and look in the slot to make sure that there is nothing in the slot that is causing the cyan ink tank to not be recognized.

If the issue persists, your PIXMA MX922 would require service. You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[metallica]

i cannot print a return paper on my pixma 922.