Pixma 432 printer won't print all lines

[tavc]

I have replaced both ink cartridges, perfomed all maintance possible on printer and the printer will print fine for the 1st 1/3rd of page, 2nd 1/3rd of page will miss some lines and the 3rd 1/3rd portion will be fine.  i have also unpluged the unit and restarted it.  Any advice? 

[meredith14mc]

I have had exactly the same issue.  I had a difficult time installing the printer to begin with, and then just printing the first document was near impossible.  Printing stopped part way through the document and the only way to complete it was to send one page to the printer at a time, then the printer would only print 2/3 of the page.  Very frustrated!

[Ramona]

Hi meredith14mc,

If you are using the printer wirelessly, you will want to ensure that the printer has proper wireless communication occurring to try and resolve the issue.  For proper wireless communication to occur, it is important that network devices are suitably located.  Please ensure the following:

1. The access point is located indoors within the effective range for wireless communication. Locate the printer within 50 meters of the access point, preferably as close as you can to the wireless access point.

2. There is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.

3. There is no source of radio wave interference in your vicinity. There may be a device such as a microwave oven using the same frequency bandwidth as the wireless station. Place the wireless devices as far away from the interference source as possible.

If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

[Ramona]

Hi tavc,

If you have already performed print head alignments and cleanings on the unit to no avail, cleaning the encoder film on the printer may help.  To do this, please follow the steps located here.

Should you still experience difficulty, the printer may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.