Paperjam error on my Caono Prima TR 4500 series

[Varvel123]

Paperjam error on my Caono Prima TR 4500 series, but no paperjam. Unpluged the printer and restart it, but paperjam error is still there.

[Hector]

Hello Varvel123,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What error code number do you get on the printer's display screen along with the paper jam message?
2. Did this begin after removing jammed paper? If so, was it from the front of the printer or was it from the rear?