Paper Jam error message - Canon i80

[sfphoto]

Canon i80, has ink carts, appears ready to print but no go.

Upon starting:

1) carraige moves from far right to far left then settles into 'ready' position

2) paper is taken up / moves into position

3) yellow light flashes 3 times

Manual says 3 lights = paper jam but there is no paper in the mechanism other than the intake tray as described above.

Tried unpluggin for 1/2 hour then starting up - same issue.

Can not print a self test page by holding down the resume button because the yellow flashing light..

Assistance appreciated!

[Patrick]

Hi sfphoto,

Based on your description of the issue, it would appear that your i80 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.