PLEASE HELP! Canon MG2120 Black Color Scrambled

[JDeitrich]

please email me, my email is in the description of video if you have a solution I rarely check my comments. I have ran all troubleshooting diagnostics that the canon software offers. when i print a test page (as shown in video) it works fine. but when I print anything else that requires black ink....just watch the video please. Thank you.

http://www.youtube.com/watch?v=lcYzIiYGYlU

[Shanna]

Hi JDeitrich!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

[JDeitrich]

I did that last week and have yet to get a single response :(...quality

[Ramona]

Hi JDeitrich,

Performing a print head alignment on the printer should resolve the misalignment issue.  To perform the print head alignment, please follow the steps located at the link below:

PIXMA MG2120 Print Head Alignment

If you still experience difficulty after performing an automatic and manual print head alignment, please call or email us at one of the methods on the Contact Us page for further assistance.