07-11-2024 02:47 PM - last edited on 07-11-2024 03:18 PM by Danny
This printer just gave me problems since I purchased
My sister gave me this printer as a gift to start my small business, this was almost 9 months ago and this printer just doesn't work, it's always a new issue. First, to connect the printer to the MacBook was hell, the driver didn't work, and wouldn't connect to the network. After a lot of trying and stress, it finally worked. When I thought that was all ok, the printer did not print, there was always an error, the paper came blank, or the printing stopped halfway and a yellow line blinked. I'm just exhausted from trying, I thought this would be a great choice for my small business but is just a headache. And of course, I can't return it because was a gift and is past the return date.
07-11-2024 03:16 PM
Hi!
To have a better understanding of your issue, please let everyone know the model of the printer you have.
If this is a time-sensitive matter, please check out your other support options HERE.
Thanks!
07-11-2024 03:16 PM
Canon pixma iX6820
07-12-2024 10:09 AM
Greetings,
I'd be happy to try and help you resolve your issues.
Please answer the following questions:
What version and build of MAC OS are you running?
How do you want to connect the printer? USB or Wi-Fi? You cannot use both.
~Rick
Bay Area - CA
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