PIXMA iX6820 Empty pages and connection cycling

[gonebonanza]

Big help needed. Using IX6820, bought it used, arrived looking brand new other than it was missing its print head. Bought a new print head and ink cartridges, installed the new drivers as of 6/15 to a windows 11 laptop. Wired directly to the laptop via USB with wifi disabled. Here's what's going on: 

• Power it on, device recognized, PC says its Idle. 
• Assign settings to print, print (1 sheet print).
• Printer starts making normal noises like its going to print.
• Spits out a whole sheet of paper, does not attempt to print, I put a new sheet it, continues to send it right out.
• Sometimes it will begin to print the first glimpse of the image but it will stop and repeat the ejecting of paper.
• Watching the printer status in the print queue it looks like the connection is cycling from connected to disconnected very rapidly which I think is the issue. 
• I've uninstalled the driver, performed the capacitor drain (unplugging and holding the power button) but the same issue persists. 
• Sometimes after it spits out the empty page it will tell me the print is complete, most times it just stays in the print queue and will continuously spit out empty pages without attempting to print. 

I have had successful prints when printing via the canon print app plugged directly into an ipad. I just cannot assign the right print settings from that app and need the more in-depth print settings that come with a laptop/desktop interface.

Help appreciated in advance 😄

[DerrickL]

It could be that the connection going on and off is related to the printing issue. It could be a faulty USB cable or the port it is connected to, which often is caused by a hub, not connected directly into the printer. A clogged printhead can also cause printing problems but not a USB goin on and off, and since you have a new print head that should not be causing the issue. Have you printed a nozzle check?  It can be done from the printer itself which will bypass your USB connection. If it does not complete the print then something is wrong with the printer itself. Load a sheet of A4 paper and do the following. 

1. • Hold down the RESUME/CANCEL button.
   • While holding the button, watch for the POWER lamp to flash white twice.
   • Release the RESUME/CANCEL button immediately after the second flash.

2. Wait for Completion
   Do not perform any other operations until the printer has finished printing the nozzle check pattern.

[gonebonanza]

Update: printer successfully completed the nozzle check pattern. I don't know if it's a final solution but the printer started working fine between my last 20 attempts of consistent failure to print and the this time after I discovered that the paper sizesettings didn't match between the one assigned in the canon interface (A3+) and the Affinity paper size (defined by driver). Once I made the Affinity profile also match to A3+ it printed like a dream. Still need to get through more to see a consistent process happen but it was an immediate improvement to a very odd problem. 

Thanks for the test page path, that really eased the nerves and told me there was a chance!

[gonebonanza]

new update; problem has reappeared. the connection remains stable but during its print it randomly stops, ejects the transparency, then asks for more paper to be inserted. about 9 prints later all stopped at some random point in the print. i'm printing on 13x19 A3+ transparencies. Is there possibly a sensor (like a laser) that gauges if the paper is not present (but its just seeing through the transparency?). I'm flummoxed  as to why it thinks its first response is to eject/stop the print and as for more paper.

[DerrickL]

Troubleshooting Canon Pixma iX6820 Printing Issues

If your Canon Pixma iX6820 is ejecting 13x19 transparency film before completing the print job, consider the following troubleshooting steps:

Printer Settings

• Media Type: Ensure that the media type is set to "Photo Paper Pro Platinum." This setting allows for maximum ink output, which is crucial for printing transparency film and the media size is correct. 

• Print Quality: Set the print quality to "High." This helps in achieving the necessary density for effective printing.

Paper Handling

• Paper Overload: Check that the printer is not overloaded with paper. Ensure that only the required amount of transparency film is loaded in the tray.

• Film Compatibility: Verify that the transparency film you are using is compatible with the Canon Pixma iX6820. Using the wrong type of film can lead to printing issues.

Additional Tips

• Print Head Maintenance: If the printer continues to have issues, consider performing a print head cleaning. This can help improve ink flow and print quality.

• Check for Jams: Inspect the printer for any paper jams or obstructions that might be causing the film to eject prematurely.