PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

[JHR]

My printer won't recognize a magenta cartridge.  I keep getting the messtage that the cartridge is empty even after I have put a new one in. I tried all the fixes I've been told: turn off the machine, unplug the machine,clean the print head, replace the new cartridge with another new one, and etc. . .  I haven't had the printer all that long. Any suggestions? 

[JHR]

I believe I purchased it new it in 2021. Although that is outside the one year warranty period,, it is still too new to have totally stopped working.  I have had other inkjet printers that lasted for years. I had a multifunction HP inkjet printer that lasted for almost 10  years and the switch stopped working.  But I have never before had a printer that would not accept a cartridge. 

[Stephen]

It should accept a cartridge. Is it a Genuine Canon cartridge? One with the hologram on the packaging? 

[JHR]

I would be willing to order one directly from you if you really think that would solve the issue.