@packpac wrote:
My HP desktop with Windows 10 suffered a massive failure and I lost everything including my Canon printer drivers. My personal tech had the cpu for over a week and told me the hard drive was not damaged. I have tried several times to download new drivers for my iP4920 and receive the message that the printer cannot be detected even though I know the cable is working and the printer is turned on. Help. The printer worked flawlessly despite its age before the software failure.
"I have tried several times to download new drivers for my iP4920"
You only need to download the drivers once to install the printer:
Support | iP Series | PIXMA iP4920 | Canon USA
In general drivers for USB devices should be installed prior to connecting the device to the computer. Not doing this can cause problems with detection and installation issues. Have you tried installing the drivers, and connecting the printer to another USB port when prompted?
"Massive failure"? Do other USB devices work when connected. You may want to verify this before trying to install another device.
~Rick
Bay Area - CA
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