PIXMA iP1800 Not drawing any paper

[jimmy2527]

My pixma IP 1800 doesn't draw any paper.  Every time I try to print, i get a "jammed paper" message but there is no jammed paper I can find.  I can feel the rollers moving, but no matter what paper I place in the tray, nothing happens and the same error message pops up.  Any ideas on how to find the problem?

[Patrick]

Hi jimmy2527,

Please follow the steps in this article to check for paper jams/foreign objects:

https://support.usa.canon.com/kb/index?page=content&id=ART121532

Once done, please make sure that the paper is being loaded correctly:

https://support.usa.canon.com/kb/index?page=content&id=ART121508

If the paper still doe not feed, your PIXMA iP1800 would require service.

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[jimmy2527]

Where do I take the printer in for service?