PIXMA TS9521C - smudged lines and faded bands

[bsadler]

Whenever I print a document I get faded bands and smudged/uneven lines.  See photo.  I have done all the available maintenance options on my printer as well as replaced all the ink cartridges.  Please help.

[Danny]

Thanks for joining the conversation, bsadler!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[bsadler]

The printer is the Canon Pixma TS9521C

[Patrick]

Hi bsadler,

It would appear that your PIXMA TS9521C would require service.  If your PIXMA TS9521C was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9521C and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS9521C is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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