PIXMA TS9521C Printer Frequently will not Turn Off

[Martha5]

I have a TS9521C printer connected to a Mac mini with Sonoma 14.4.1.  Lately when I try to turn off the printer, it  won't turn off; I must unplug it.  When I turn it back on, I get a message that I did not turn it off correctly.  Once I left it on for an hour and it still was trying to shut down.  What could be going wrong here? 

I would appreciate any help that anyone can give. 

[ArthurJ]

Hi, 

It sounds like an internal hardware issue with your TS9521C. If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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