PIXMA TS9520 - Top Part of Print Is Missing

[gvarghese32]

Hi, 

I have a Canon TS9520 and in the last month - it seems like the alignment of the paper is off.  When the first and last pages of a document are printing the top 1/4 of the page is missing and there is a blank space on the bottom.  The middle pages seem to be fine.  I have done all the self cleaning options on the printer but it doesn't change.  Even the test page will print out incorrectly.  Any ideas on what might be going on? 

[ArthurJ]

Hi,

We will need some more information so we can assist you better. Please let us know what version of Windows or MacOS the computer is running. Also, when you performed a cleaning, did you print the nozzle check as well? If so, please attach it to your reply here. 

We look forward to your reply. 

[gvarghese32]

 Hi, Thanks for the reply.  I am running MacOS Monterey 12.6.  See the attached print nozzle pattern - you can see the top half is cut off. print nozzle pattern

[ArthurJ]

Hi,

Please click HERE and use the steps to try and automatically align the print head. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[gvarghese32]

Hi, the auto alignment doesn't work (support code 2500) and the manual alignment didn't correct the problem.  Any other ideas? 

[Patrick]

Hi gvarghese32,

It would appear that your PIXMA TS9520 would require service.  If your PIXMA TS9520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS9520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.