PIXMA TS7400 Series scanner settings greyed out

[zenandoatmeal]

My Scanner is not working properly. The custom settings are greyed out. I have downloaded and installed the recommended drivers and restarted my computer, to no avail.

I have googled the issue and found no information.

I am running Windows 11.

Please help.

[James_C · Accepted solution]

Hi Zenandoatmeal,

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product TS7400 appears to be a model not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We can only support Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

[zenandoatmeal]

Thank you. I have resolved the issue. I had to select "Recommended" color settings, not "Color Matching".