PIXMA TS6420a won't print pdfs

[mczooley]

TS6420a wireless connection to a Windows 11 laptop  Prints MS Word documents find but won't print pdfs from MS Edge or Chrome. Turned off McAfee VPN to make sure that was not the problem. Both devices on the same wireless network. This used to be fine so not sure what changed!

[Patrick]

Hi mczooley,

First, let's reinstall the drivers. Please follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon TS6400 series. In the new window, click "Remove" at the top.

5. Repeat until all TS6400's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/pixma-ts6420a#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.06 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-ts6400-1_06-ea34_2.exe"

6. Follow the on screen prompts to reinstall.

Once reinstalled, please attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[mczooley]

Thank you Patrick, unfortunately no luck. I have found that in order to print PDFs that open in chrome or edge, is to click on the print button and when the dialog box opens up, I have to then go to "print using system dialog" and then the pdf will print from the system dialog box. Guess that will have to do for now.

[DerrickL]

That little quirk happened to me as well after a recent Windows upgrade. 

[normadel]

I have an ImageClass 8350CDN color laser multifunction printer that, originally, would not print from a Web browser at all.

In desperation, I installed the Service Pack listed by Canon, and it fixed the problem, even though the description for the Service pack doesn't say anything about this. 

There is a "Windows Printers and Multifunction Printers security patch Ver.1.0.2" listed for your printer. Install it and see if it helps.