PIXMA TS6420 only printing from rear tray

[viclinder001]

I've had this printer for about a year, and it will no longer print from the cassette. I was able to print a test page from the cassette tray, but when I try to print any other letter-size document, it will only print from the rear tray.

[Patrick]

Hi viclinder001,

Please try setting the rear tray to a paper size other than letter so that your TS6420 will default to the cassette when printing on letter size paper.

To do this, please follow these steps:

1.  Turn your PIXMA TS6420 on.

2.  Press the OK button on your printer one time.

3.  Repeatedly press the down arrow to select Feed settings and press OK.

4.  Rear tray paper settings will be selected.  Press OK.

5.  Use the down arrow to select Change and press OK.

6.  Use the up or down arrows to select Legal and press OK.

7.  Plain paper will be selected.  Press OK.

8.  Press OK again.

9.  Repeatedly press the Back button (above the OK button) to return to the main screen of your PIXMA TS6420.

Once complete, please attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[viclinder001]

I followed your instructions, and it still will not print from the cassette tray. The print queue says, "PIXMA TS6420 only printing from rear tray," and the screen on the printer says, "The following paper is not loaded in the rear tray. Letter." I actually do have letter paper in the rear tray.

[Patrick]

Hi viclinder001,

What version of Windows is installed on your computer?
If you are using a Mac, what version of the macOS is installed?

Are you using your TS6420 wirelessly?
or with a USB cable?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[viclinder001]

I’m running Windows 11 and using the printer wirelessly.

[Patrick · Accepted solution]

Hi viclinder001,

Next, let's reinstall the drivers. Please turn your PIXMA TS6420 off and then follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon TS6400 series. In the new window, click "Remove" at the top.

5. Repeat until all TS6400's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/pixma-ts6420#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.06 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-ts6400-1_06-ea34_2.exe"

6. Follow the on screen prompts to reinstall. Please do not turn your printer back on until the installation searches for your printer.

Once reinstalled, please attempt to print.

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[viclinder001 · Accepted solution]

This worked! Thank you!