PIXMA TS6220 Won't Turn Off Unless I Unplug It

[eah]

As the tin says. I hit the power button and it just says "Ending... Please wait momentarily" for hours. (For context, I hit power at about 2 PM and it is now 8:30 PM.)

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please log into your Canon account or create a new one, then use the support options to reach our support group for more assistance with this issue.

https://mycanon.usa.canon.com/signin