PIXMA TS6120: Can't connect printer to laptop

[Letterwriter987]

I have a PIXMA TS6120 printer. I recently lost connection between it and my laptop. I tried disconnecting and reconn ecting the printer wirelessly without success. I did a troubleshoot which said Enable Bidirectional Support in the Printer properties box. When I go to the Printer properties box the Enable box is grayed out and I can't check it. Need help with this. Thanks

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? How are you connecting? Is there an exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE