03-18-2025 08:56 AM
Printer Pixma TS5150 with latest PC drivers and Canon software installed on Windows 11 PC.
Connected via Wifi.
When I put a document to copy and print on the scanner, it copies and prints perfectly and quickly.
From the PC, I cannot print even a test page. The PC sees the printer and tells me the printer is ready/idle. When I print a test page, it takes forever to get going and then the output is a blank page. It also keeps going outputting blank pages slowly (as if it is still trying to print the test page from the queue).
So: based on the perfect printout of the photocopy, the issue appears to be with the PC, not with the printer.
NOTE: I have already deleted everything on the PC, stopped the spooler, deleted all the files, restarted the spooler and reinstalled the drivers. No change.
What have I missed?
03-18-2025 09:01 AM
Add-on: this is a new install. Bought the printer last week.The first 2 days, it printed test pages from the PC VEEEERRRY slowly (the carriage moving one line at a time and stopping). Now it doesn't print anything (blank pages from the PC), but prints fine when give something else to print (e.g. a copy )
03-20-2025 10:44 AM
Hello pvanosta.
Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS5150 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.