PIXMA TS3722 printer not working: Paper Jam Error

[acidcandy]

i bought a printer the ts3722 and ive had it for a month. ive printed exactly 14 pieces of paper with it and now it wont work keep saying its jammed and there is ZERO paper in it. it hasnt been moved or touched or bumped or anything still sitting on the desk and wont work. i get the rollers thing but ive cleaned themoff and still nothing! 

[Patrick]

Hi acidcandy,

To resolve the paper feed issue that you are experiencing with your PIXMA TS3722, please follow the steps provided in the manual using the link below:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3700%20series/EN/ERR/err_contents0200.html?ref=err_...

If the paper still does not feed, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support and they can provide you with your available service options.

[printerslayer]

Hi Patrick,

I am having the same issue acidcandy, there is no paper jam, I just cleaned the rollers, it is still not pulling paper and tells me I am out of paper. Can you help?

[ArthurJ]

Hi,

If there is no paper jam and the roller cleaning did not resolve the issue, the printer would require service. 

 If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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