PIXMA TS3722 Black bar down side in scans and copies

[davidinark]

Brand new PIXMA TS3722 when scanning or copying, leaves a black bar the full length down the side of the image/copy. I have attached an example. I am using the IJ Scanner software and have tried the Windows scan software as well. As mentioned, bar appears on paper copies when using scanner as a copier.

UPDATE: Upon further examination, it looks like the scanner thinks all items are B5 sized, so it cuts off the edge along the B5 margin. How do I adjust this? When scanning, "Full Platen" is selected, but cuts off at B5.

 black bar on scan/copy

[Patrick]

Hi davidinark,

Because it would appear that you are experiencing a hardware issue, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.