Thanks for joining the conversation, prpac_57!
So that the Community can help you better, we need to know exactly which Canon product you're using and its model number along with the operating system that's running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
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If you installed the printer driver from the Canon website, please click the Windows start button and scroll down until you see a Canon Utilities folder. In that folder should be a program called IJ Scan Utility. This is the program you will want to use for scanning.
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12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.