PIXMA TR7020a Error Code 1403

[Vocatus]

My PIXMA TR7020a displays a Error 1403.  I've replaced the ink cartridges but it hasn't helped.  Tried disconnecting the printer and restarting, but continue to get this error message.  Does anyone have a solutiion?

[ArthurJ]

Hi,

Make sure you are using Canon cartridges and not third party. If they are Canon brand and the error still wont clear, the printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[Vocatus]

Thank you.  Warranty is still in effect and we have an extended replacement warranty as well, so we should be OK to move forward.