Hello I had contacted you on 5/23/2022 regarding a printer we purchased from you. we were told the replacement would arrive in 2 couple days and for us to simply return the broken printer to you in the same box. since it was under warranty. We have still not received the replacement printer. this is when we purchased the printer. Serial # is KMSUxxxxx and it was purchased on July 20th this is the reference number for the printer [Removed per Community Guidelines]. can you please looking the matter for us.