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PIXMA TR4720, print stuck in queue

ckankowski
Apprentice

I just purchased a printer and believe I set it up fine it is attached to the Internet. The app says it is online. But when I print something from the computer, nothing happens it just stays in the Printer queue.  Any helpful hints? 

1 ACCEPTED SOLUTION

Accepted Solutions

Im using Mac os Tahoe

Printer is TR4720

**For some reason, although the Queue was empty, it was set to PAUSE.  when I hit unpause, it worked. resolved!

wifi connected.  I did all the troubleshooting i could find.  Works find from my phone, butt he files are on the computer that. need to print. 

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2 REPLIES 2

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using?  What is the exact error message? 
Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Im using Mac os Tahoe

Printer is TR4720

**For some reason, although the Queue was empty, it was set to PAUSE.  when I hit unpause, it worked. resolved!

wifi connected.  I did all the troubleshooting i could find.  Works find from my phone, butt he files are on the computer that. need to print. 

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