PIXMA TR4720 offline when it isn't

[Crisindra]

I have a Canon TR4720 printer, my computer is Windows 10 or 11. I try to print and I get an error saying it is offline. It shuts itself off every now and then, so I turn it back on and wait a few minutes before trying to print again. The light is on and my computer gets a reject saying the printer is offline. I will open up the printer properties and it says there is no problem. I go to print and it says it's offline. I can make copies and scan using my phone, but anytime I go to print, it's offline.... HELP!

[shadowsports]

Greetings,

Can you tell us how the printer is connected and to what?  

If wireless, try assigning the printer a static or reserved IP on your network.  Then reinstall the printer using that IP address.  Your router may be reclaiming the IP it's given to the printer.  It shows as offline on your computer because it's trying to use what it believes is the last known address.  If this changes, your computer will not be able to communicate with the printer and it will show "offline".