PIXMA TR4720 error 1303 paper jam

[wolfster10]

Print produced a paper jam.

Cleared paper jam, tried to print and got 1303 error.

Opened back access cover and tore paper removing with bits still inside.

Removed paper tray from bottom of printer to access and look for residual paper and removed.

Printer internals are completely FREE of any residual paper bits

Reassembled printer and performed a "roller" cleaning test - printer would not pick paper from front paper tray and errored again 1303.

During roller clean there was NO noise a curled paper in any internal mechanisms

Can not under ANY condition get paper to feed or remove 1303 error.

Have an IT background and have never dealt with this before.

Help please

[Patrick]

Hi wolfster10,

It would appear that your PIXMA TR4720 would require service.  If your PIXMA TR4720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR4720 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR4720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[wolfster10 · Accepted solution]

Patrick - Scott

Fixed it !

Evidently the issue was a physical "key and spade" roller nonalignment.

Part is located as white plastic to the side of paper trac.

The "key" protrudes from the black printer casing and the "spade" is on the white plastic roller assembly from bottom of printer.

I guess I may have dislodged match alignment when removing jam ?

Ran  nozzle check from printer maint window and worked perfect.

Thank you for checking in ...

Have a great week !