PIXMA TR4720 won't print

[HARLAN1]

After all the help I recieved here earlier regarding driver issues, I'm a little reluctant about returning but I have another issue.

I reinstalled the driver for Windows 10 for the Pixma TR4720 I tested the printer and it printed out the text Windows Printer Test page.

I opened a document in Word. Went to print. I eve slected print text in black. Print.

I could hear the ink cartridge carrier moving, but no ink came out. IT is a thrid party ink cartridg as Walmart, who carries Cannon printers, does not carry Cannon ink, sad to say. 

Im wondering if the cartridges are garbage or something is wrong in the settings. as printer test page did work.

Thank you.

[DerrickL]

I would say it is a setting issue possibly in Word itself.  If the cartridge were the source of the problem it would not print a test page either. A test print ignores the page settings. 

[HARLAN1]

Well then please recommend settings.

[SignifDigits]

When printing the Windows test page successfully you established that the computer is communicating successfully with the printer.    I assume you're running Windows 10 22H2, which was the last update in Oct 2025 when Windows 10 support ended.  I would recommend, first, that you upgrade to Windows 11 and get back on a supported operating system.

I suggest that you try printing something from, say, Notebook or Paint to see if that works first.  If not, you have a wider MS software issue than just Word.  If they print ok, then you can limit the issue to Word.  You'll need to share the version of Word you're using, and ensure you've downloaded the most recent Word updates available.

[HARLAN1]

LOL. If I update to windows 11, I have a brick as my computer won't run windows 11. I can't update word as it is self hosted on my computer. Never mind.Maybe the inks defective. I will look elswhere as this answer is as bad as HP  killing my last printer and blaming the cable company for changing the signal suddenly.

[DerrickL]

Well you can certainly try printing from wordpad (if in your version of 10) or notepad which will  narrow down the issue. I still have one Windows 10 device myself so I sympathize with you. As a note, Word drove me nuts with all its printing bugs so I installed Libre Office, it has all the functions of Microsoft Office and it is free. I have been using if for over ten years, very good program and it works with my Canon printer. Libre office when creating a document or viewing one in Writer has a  drop down menu with the the choice for print and printer settings, a panel comes up with a dropdown to choose the printer if more than one, and properties with all settings for the printer, including page size and media type. 

[SignifDigits]

I am very sorry to offend you!  Hopefully you'll find DerrickL's advice more useful, and since DerrickL and I agree on trying printing from another application perhaps you can save yourself spending time and money on new ink since the test page prints properly.

Also, if you find the suggestions not useful, please do not blame Canon.  I do not work for nor represent Canon.  Just a regular person here trying to help other folks out.