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PIXMA TR4522 will not scan

markkuester
Apprentice

I am trying to scan using the document feeder.   I press the scan button, then the start button.   The printer screen reads "please wait a while".  Nothing happens, it never feeds or scans.

3 REPLIES 3

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.


Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Do you see any error messages?

No, not when attempting to scan.


Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?

Windows 11


How do you connect to your printer (USB or WiFi)?

USB

Any other details you'd like to give will only help the Community better understand your issue

The I am unable to print often.   I have to recycle the printer and sometimes run the Windows troubleshooter.

Thanks

Patrick
Product Expert
Product Expert

Hi markkuester,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon TR4500 series and left click on Remove device. Repeat until all TR4500's are removed.

5. Disconnect the USB cable.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon TR4500 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/tr-s...

2. Click the Select button next to "TR4500 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "md__-win-tr4500-1_01-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to scan.

To scan using the automatic document feeder, please follow the steps in the manual:

(from your computer)  https://ij.manual.canon/ij/webmanual/ScanUtility/W/TR4500%20series/1.1/EN/SU/su-004.html

(from your printer)  https://ij.manual.canon/ij/webmanual/Manual/All/TR4500%20series/EN/UG/ug-059.html

 

 

 

 

 

 

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