PIXMA TR4520 says the cartridges are not properly installed

[Marc48126]

I have a Pixma TR4520 and get the same error. I have turned off the printer, let it sit for 10-20 minutes, plug it back in, and still get the same. I had just used it a few minutes prior to this error occurring. Bought the cartridges from Amazon. The box says Genuine Authentique Genuino Canon Black 245 and 246 Color Cartridge, Made in Japan.

[ArthurJ]

Hi,

At this time I recommend you reach out to Canon support. Since you registered your printer, please click HERE to log in and access your support options. 

We look forward to hearing from you.