Hello!
So that the Community can help you better, we will need to know exactly what model printer you're using - not the series (it's usually on the top or front of the unit), the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your printer (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to see your customized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
