PIXMA MX922 not scanning

[djk53]

My Cannon MX 922 printer will not scan.  Any suggestions would be greatly appreciated.

Thank you

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting? Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you

[djk53]

My operating system is MAC OS Ventura 13.2.  The following message pops up on my computer scan screen;

Failed to the connection device (-21345).  The computer is hared wired I am  not using the WiFi.

[ArthurJ]

Hi,

Please disconnect the USB cord connected to the printer and computer and then remove the printer and scanner driver from your computer. After you remove the printer, please restart your computer. 

After the restart, please click HERE to open the support page for your printer. You will want to download and install the following: 

• MX920 series CUPS Printer Driver Ver. 16.70.0.0 
• MX920 series Scanner Driver Ver.19.3.0a
• ICA Driver Ver. 5.0.0

Once all 3 are installed, reconnect the printer's USB cable and add the printer back onto your computer. Then open IJ Scan Utility and try to scan. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[djk53]

I am unable to get the IJ scan application, it was not included/showing in my download.  My operation system is Ventura 13.5.  Is their another way to get this IJ scan for my version?