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PIXMA MX922 not recognizing new OEM cartridge

daddyho51
Apprentice

My PIXMA 920 won't recognize a new Canon OEM 250 PGBK XL cartridge. The lamp on the cartridge won't light unless I keep pressure on the top of the cartridge. It will still recognize the old, empty cartridge. I have replaced many of these cartridges before without any problem.

 

1 REPLY 1

Stephen
Moderator
Moderator

If this cartridge was purchased from Canon directly (on our site), please give our team a call at 800-385-2155 so they can help. They're available Monday through Friday from 9am to 9pm (ET).

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