11-06-2023 12:22 AM - last edited on 11-07-2023 09:42 AM by Danny
My PIXMA 920 won't recognize a new Canon OEM 250 PGBK XL cartridge. The lamp on the cartridge won't light unless I keep pressure on the top of the cartridge. It will still recognize the old, empty cartridge. I have replaced many of these cartridges before without any problem.
11-06-2023 08:24 AM
If this cartridge was purchased from Canon directly (on our site), please give our team a call at 800-385-2155 so they can help. They're available Monday through Friday from 9am to 9pm (ET).
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