PIXMA MX922 Will Copy But Won't Print from Computer

[67]

I own a canon pixma mx922 printer.  The problem is if I'm on my computer and want to make a copy,

it won't copy.   I called best buy tech support and they tried to install the drivers.  But that didn't work.

If I put a document on the glass, and hit print, I get a copy.   But I can't print from my computer.  Any suggestions would be greatly appreciated.

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know of any error message you're getting and which operating system is running on your computer (i.e. Windows or macOS and which version). Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[PSLprinter]

I also have a PIXMA MX 922 which I purchased used but in perfect condition. When I run the CD to download the drivers I get a message, "driver not compatible" or similar message. I don't know what else I can do